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A real person reads every message — questions about your band score, your IELTS Exam Pass, billing, or anything that looks wrong.
Email support
The most reliable way to reach us. Copy the address or use the link:
support@writeband.com
Email support@writeband.comReply time
We reply within 1 business day. If you have not heard back by then, resend your message — it means something went wrong on our side, not yours.
Refunds
7-day money-back on the IELTS Exam Pass — email us, no questions asked. Read the full refund policy.
Live chat
When live chat is switched on you will see a chat bubble in the corner of any page — open it and message us there. If the bubble is not showing, chat is off at the moment and email is the way to reach us.
Want to know how the grader works before you write to us? Read the grading methodology.